Skills & Competencies for Technical Solution Consultant IV

Technical Solution Consultant IV job profile

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JOB SUMMARY for Technical Solution Consultant IV

Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consultant IV

Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation. Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations. Delivers technical product training to customers and internal audiences.

Technical Solution Consultant IV SALARY RANGE

BASE 50%
$133,685
TOTAL 50%
$144,162
Job Level
P04
Job Code
EN04100100
Education/Degree
Bachelor's Degree
Reports To
Manager

Technical Solution Consultant IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consultant IV skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consultant IV

1 Industry Competency – Cost Estimation
Proficiency Level -3
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Names various cost estimation techniques, such as reserve analysis and three-point estimation.
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Level 2 Behaviors
(Light Experience)
Supports all the efforts and cost estimation work for projects.
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Level 3 Behaviors
(Moderate Experience)
Works with the team in the development of a cost estimation model.
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Level 4 Behaviors
(Extensive Experience)
Reviews cost estimation at different levels of design stages.
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Level 5 Behaviors
(Mastery)
Leads the implementation of new strategies to optimize the cost estimation process.
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3 Technical Solution Consultant IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant IV
Proficiency Level - 4
5 Competency for - Technical Solution Consultant IV
Proficiency Level - 5

8 general skills or competencies (Job family competencies) for Technical Solution Consultant IV

1 Job Family Competencies – Service Delivery
Proficiency Level -3
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Describes the importance of service delivery in meeting customer expectations and business goals.
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Level 2 Behaviors
(Light Experience)
Assists in creating action plans to streamline the service delivery process.
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Level 3 Behaviors
(Moderate Experience)
Defines key metrics in measuring service delivery process.
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Level 4 Behaviors
(Extensive Experience)
Directs the implementation of service standards to ensure quality-focused delivery of services.
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Level 5 Behaviors
(Mastery)
Designs end-to-end customer-driven solutions to deliver high quality services and customer satisfaction.
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2 Job Family Competencies – Technical Support
Proficiency Level -4
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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3 Technical Solution Consultant IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant IV
Proficiency Level - 4
5 Competency for - Technical Solution Consultant IV
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Technical Solution Consultant IV

1 Core Competencies – Critical Thinking
Proficiency Level -4
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Discusses the potential impact of failing to analyze situations critically.
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Level 2 Behaviors
(Light Experience)
Analyzes the strengths and weaknesses of various points of view and arguments.
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Level 3 Behaviors
(Moderate Experience)
Synthesizes relevant data to formulate conclusions and arguments.
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Level 4 Behaviors
(Extensive Experience)
Conducts training courses to improve critical thinking skills.
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Level 5 Behaviors
(Mastery)
Creates effective methods of critical thinking throughout our business.
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2 Core Competencies – Innovation
Proficiency Level -3
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Coordinates technical and business teams to solve complex and diverse customer problems.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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3 Technical Solution Consultant IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant IV
Proficiency Level - 4
5 Competency for - Technical Solution Consultant IV
Proficiency Level - 5

Summary of Technical Solution Consultant IV skills and competencies

There are 1 hard skills for Technical Solution Consultant IV, Cost Estimation.
8 general skills for Technical Solution Consultant IV, Service Delivery, Technical Support, Training Solution Development, etc.
8 soft skills for Technical Solution Consultant IV, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant IV, he or she needs to be skilled in Critical Thinking, be skilled in Innovation, and be skilled in Attention to Detail.

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